Questions & Answers

After your project is done you hit save as and put a project name on it. afterwards it will ask you of the store name but don't put anything on it and just tick the My store is not listed, then write down the store name on the tab you see below it. It will now be saved and will promt you to download a PDF.

We strongly recommend doing a test print on a blank sheet of paper first to see how your printer takes the paper in and to see if there are things that still needs to be edited before printing it on the actual product.

Hi Perer,

Printing issue occurs when you have overlapping textboxes or a lot of them (all over the project) that are not in use. We suggest checking the project by highlighting the project using your mouse by pointing inside the border(outside texts) and delete these hidden textboxes.

Another issue is that if an IMAGE you had uploaded on a project exceeds 5MB or may have had saved on other format; Image/Logo/Picture should not exceed 5MB limit and should be in .png, .jpg, .jpeg format.

We advise lowering down the pixel or bytes of the image, by doing a screen capture instead of getting it from the main source. One of the uncommon issues is an old project that uses a font that had been purged from the system.

These may have cause by system upgrade or just simply no longer available. We recommend you change the font style to the ones that is available in the program. Least of them is when too much action was given to the web program to perform prior printing. What we recommend is to refresh the page or delete cache and cookies and clear browsing history and reopen the project.

We strongly recommend doing a test print on a blank sheet of paper first to see how your printer takes the paper in and to see if there are things that still needs to be edited before printing it on the actual product.

Hope this helps.

Hi Jessica,

Please check back to our platform to look for these items. The templates are now available. Thanks for your patience.

Hi Jessica,

If you're trying to customize the mailing labels individually, you may go to Preview and New Page tab and select the mailing labels one by one. Also please make sure that the Create seperate cards/label radio button is ticked so you can have different labels and make sure to click each label to customize. You may also use the Merge Data option to make it easier and faster. you can check the tutorials available on the site to learn more how to do it.

I am doing a series of certificates where only the name chages. I printed my first - fine. I changed the name save it and am trying to print the second. It shows up as correct on my computer but when I download it to print it has the original name on it.

Hi Juli,

To save time in creating your certificate projects, please be reminded that you can only do 20 certificates per project to avoid loading or printing error. Being the First certificate as your legend/guide and if you think everything is fine and you just need to change the recipient's name, click on the Preview & New Page, click on the bond paper with a plus sign, 2^nd certificate will then appear as highlighted, meaning you will be working on the 2^nd certificate and you can now edit or change the recipient's name until your done with 20 certificates.

If it is more than 20 certificates, being said that you are done printing the first 20, you can just edit the recipient's name by going through each certificate and click on Save As and put a new project name so to avoid printing the first batch of certificates that’s already been printed.

We strongly recommend doing a test print on a blank sheet of paper first to see how your printer takes the paper in and to see if there are things that still needs to be edited before printing it on the actual product.

I did address labels and sometimes they printed black hearts and sometimes it did print out a red heart for Valentines Day.

I don't know what I did different to not get the red hearts on all of the lables.

How can I align the objects and text box on the scallop labels so that they are all centered correctly?

I'm making labels. When I hit print it wants me to send it to a store. I can't download it.

Images disappear when printing. My design is comprised only of images, and when I "print", the pdf is just blank white paper. Such a waste of time!

I just bought 2 sets of address lables and neither ID is on the website 50020 and 50021. How often are templates updated on the website?