Questions & Answers

Hi! I bought the mini certificates years ago. I don't remember my password and can't reset it. I want to use my certificates and I made up a new one but I can't print it. I tried to enter a new password but I can't. The item number is 48767. I made a nice new cert but no use!

I want just a blank template to write my own words

Item #49835 has the seals in straight lines up and down and side to side.  When I choose the template they are not lined up in straight lines.  How do I fix that?

I have two certificates on one page. I don't want to have to recreate the second image. how do I copy it without doing it text box by text box????

Hi there,

I tried to apply a template to start working with it, but the circle is running, and nothing changes. What to do in this situation?

I created a certificate that my teacher colleague and I share for the end of the year certificates.  It is under my email, but I would like the two certificates (A and B Honor Roll) to go to her email with her own password.  We both bought the certificates (red and blue border), but again - we want the same certificate.  How can I share those two certificates with her?

I can't get my certificates to download. I've tried 3 different wifi networks, I've left it "downloading" for hours and it just keeps "loading". I saw the suggestion about that maybe I have an out of date template or font and I checked, I don't. I used these last year and had no issues, not sure what is going on but its very frustrating. I'm not going to be able to print these intime. 

Space between letters... I am creating a flyer. I have no problem doing everything EXCEPT increasing the distances between letters. No matter what font I use, the letters are squashed together. I highlight the word and move the sliding "letter spacing" button to no avail. Any suggestions?

Can I print just one label?

my certificate will not print it keeps loading and loading... i have never had a issue with any other programs......

Hi Sherri,

Typically, this happens when you have overlapping textboxes or a lot of them (all over the project) that are not in use. We suggest checking the project and delete these text boxes. Another issue could be is that if an IMAGE you had uploaded on a project exceeds 5MB should be in .png,jpg,jpeg format . We advise lowering down the pixel or bytes of the image, by doing a screen capture instead of getting it from the main source. One of the uncommon issues is an old project that uses a font that had been purged from the system. These may have cause by system upgrade or just simply no longer available. We recommend you change the font to the ones that is available in the program. Least of them is when too much action was given to the web program to perform prior printing. What we recommend is to refresh the page and reopen the project.

Hope this helps.