Questions & Answers

Hello Eva,

Most of our certificates are having the same margins. So, if you had purchased a different border-designed certificate, the project that you already created will still fit to the ones you bought from our websites or partner store.

You may want to try doing a test print first on a blank bond paper, just to make sure the wordings will not pass the border-design of the certificate you have.

How can I change the certificate design on a project already started?

Using Merge in a Project:

* Create a parent/primary file. This can be used in making secondary file name.

* Use "Save As" to create a child/secondary name. You can create as many child files and number of merges you need to perform. (we recommend merging 20 names in the certificates - per child project)

* Do not double merge a project. Doing this will add pages to it, thus, will not update the data.

Rather, save the parent with "Save As" and start a new merge. Use 1, 2, 3 after each child or alphabetical A-G, H-z, etc.

Hi Rebeca,

Please save an image (e.g., .JPEG, .PNG, etc.) of the logo you need.
You can upload this using the encircled menu below, then place it in the desired part of the product.

Hi Katie,

We apologize for any inconvenience this may cause. 

We recommend you to make a test print first on a blank bond paper prior printing them to the item/s you bought. This will ensure all alignment are correct.

Regarding the priniting part, from the Paper Type menu, in your printer settings, try to select Glossy Photo Paper. This could reduce the quantity of ink that will be printed on your seals, preventing ink from smearing.

On the paper-jamming part, we recommend you contact the customer service provider for the printer to ensure other settings you can use to avoid this from happening.

How do I put a logo into a certificate? 

Printing the text on the silver foil stickers is awful. The paper either gets jammed in the printer (and prints the text evenly with crinkled paper) or the text comes gets off-center. Either way I've now wasted 2 pages of stickers. I also used two different printers - one larger business style printer , and one single style inkjet printer. Any suggestions on how to actually achieve the text lined up and centered on a silver foil sticker page... and not have the paper crinkle?

Hi Cathy,

There are option to use either use Clip Arts option the left menu or you can chang the Font Color using the menus on the right side.

Hi Jessica,

You just need to save the project that you are working on first. Then, open another project with a different Item #.

Hi Joy,

This process is Sync.

ln order for the Sync option to work you first need to add text boxes in all the other labels.

You will have to set each text box manually. And the Sync option works per text box on each label.

If you will place let’s say 2 text boxes in each label, when press the Sync option it will copy the text on the highlighted texbox to all labels with the same textbox position. You to do this on the second one, also.